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Customer Support
Have a question? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support on hello@charmebeauty.co.za
Does it work on all hair types?
Yes! Charmé Halo Pro is designed for straight, wavy, curly, and thick hair, with adjustable heat settings to suit your needs.
Will it damage my hair?
No! Our frizz-free ionic technology helps lock in moisture, while the anti-burn shell ensures safe styling without excessive heat damage.
How long does delivery take?
We offer fast shipping directly to your door in 1-3 days.
What if I’m not happy with my purchase?
We offer free returns and a full refund if you’re not 100% satisfied.
Can I use it on wet hair?
No, the Charme Halo Pro should only be used on completely dry and detangled hair. Using it on wet hair can cause damage to your hair and the device. For best results, use it on dry hair.
What kind of finish can I expect?
You can expect a smooth, sleek, shiny and frizz-free finish, often resembling a professional salon blowout or straightened look.
What is ionic technology and why is it important?
Ionic technology releases negative ions that help break down water molecules on the hair, seal the hair's cuticle, reduce frizz and enhance shine. Leaving hair smoother and healthier-looking.
