Counterfeit FAQ's

Counterfeit Charme Halo Pro: Your Essential FAQs

1. Q: What is a counterfeit Charme Halo Pro?
A: A counterfeit Charme Halo Pro is an illegal imitation of our genuine straightening brush, produced without our authorization. 
It's designed to trick consumers into believing it's the authentic product often featuring fake branding and packaging.

2. Q: Why should I be concerned about counterfeit Charme Halo Pro brushes?
A: Counterfeit Charme Halo Pro brushes pose significant risks due to unregulated manufacturing. 
They can have faulty electrical components, incorrect heating and lack essential safety features potentially leading to electric shock, burns, fire or severe hair damage.

3. Q: How can a fake Charme Halo Pro damage my hair?
A: Counterfeit hair tools may not regulate temperature accurately leading to inconsistent or excessive heat that can burn, dry out or cause severe breakage to your hair. 
They also lack the genuine product's ionic technology for frizz-free results.

4. Q: How can I tell if a Charme Halo Pro is counterfeit?
A: Look for unusually low prices, poor quality packaging (e.g., blurry printing, flimsy materials), misspellings on the product or box, inconsistencies in our branding, a lack of proper safety certifications and missing or incorrect serial numbers.

5. Q: Where are authentic Charme Halo Pro brushes sold?
A: Authentic Charme Halo Pro brushes are exclusively sold through our official website (https://charmebeauty.co.za/) and our authorized retail partners. 
We do not sell on unauthorized third-party online marketplaces.

6. Q: Should I be suspicious of heavily discounted Charme Halo Pro brushes?
A: Yes. While we do run legitimate promotions, exceptionally low prices especially from unverified sellers or unofficial websites are a strong indicator of a counterfeit product.

7. Q: Does Charme offer warranty or customer support for counterfeit Halo Pro brushes?
A: No. Our warranty, repair services and customer support apply only to authentic Charme Halo Pro products purchased from official channels. 
We cannot guarantee the safety or performance of counterfeit devices.

8. Q: Is it illegal to buy or sell counterfeit hair tools?
A: While purchasing might not always be illegal for the consumer, manufacturing, distributing and selling counterfeit goods is highly illegal and violates intellectual property rights and consumer safety laws.

9. Q: What should I do if I suspect I've purchased a counterfeit Charme Halo Pro?
A: Discontinue use immediately due to potential safety risks. 
Do not attempt to use or rather try to return it to the seller. 
Please report it to our customer service team with details and photos.

10. Q: Will a counterfeit Charme Halo Pro perform like the genuine one?
A: Absolutely not. Counterfeits are made with cheaper, inferior materials and lack the genuine product's advanced technology, precision engineering and rigorous quality control. 
They will not deliver the same performance, efficiency or safe styling experience.

11. Q: Can I trust Charme Halo Pro brushes sold on social media marketplaces (e.g., Facebook Marketplace, Instagram shops)?
A: Exercise extreme caution. Many counterfeit products circulate through these channels from unauthorized sellers. 
Always prioritize purchasing directly from our official website or verified authorized retailers.

12. Q: Do counterfeit brushes have the same safety features as genuine ones?
A: Rarely. Counterfeit devices often skip crucial safety features like automatic shut-off, precise temperature control and proper insulation. This significantly increases the risk of accidents like overheating, burns or electrical hazards.

13. Q: What is Charme's stance on counterfeiting?
A: Charme maintains a zero-tolerance policy for counterfeit products. We are fiercely committed to protecting our brand, our intellectual property and most importantly our customers from the dangers, poor performance and disappointment associated with fake goods.

14. Q: How can I be absolutely sure I'm buying a genuine Charme Halo Pro?
A: The surest way is to always purchase your Charme Halo Pro directly from our official website (https://charmebeauty.co.za/) or from our list of authorized, reputable retail partners. 
If a deal or seller seems suspicious, it's best to avoid it.