Refund policy

At Charmé, we stand by the quality of our products and want you to love your purchase. If you're not completely satisfied, we offer a 14-day money-back guarantee for a hassle-free return.

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• The product must be in its original condition, with all accessories and packaging included.
• Items that are damaged due to misuse are not eligible for returns.

How to Request a Return

• Contact our support team at hello@charmebeauty.co.za with your order number and reason for return.
• We’ll provide you with a return shipping label and instructions.
• Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 5-7 business days.

Refund Process

• Refunds will be processed after the return is approved.
• You will receive an email confirmation once your refund has been issued.
• Shipping fees (if applicable) are non-refundable unless the item is defective or incorrect.

Exchanges

If you received a damaged or defective item, please contact us immediately, and we’ll send you a replacement at no extra cost.

Need Help?

For any questions, reach out to us at hello@charmebeauty.co.za—we're happy to assist!